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Refund and Returns Policy

On this page you will find information about shipping and returns of goods ordered on this website.
Please read this information carefully before placing an order on our website.


Express delivery, from 48 to 96 hours.


Completely free delivery.


Refunds up to 30 days.


Original French fragrances.

Shipping


We ship orders placed on this website to the following countries:

France,
Belgium,
Luxemburg,
Netherlands,
Switzerland.
Germany,
Italy,
Spain,
Portugal,

Paris Elysees Parfums applies a total gratuity (0€) for shipments to these countries. Packages are sent by the French Post Office (Colissimo) or the Belgian Post Office (Standard Parcel) and we send you a tracking number for each shipment. We ship your orders from our logistics centre in Mouscron, Belgium, on the French border. Packages are usually delivered to your home address within 48 to 96 hours (working days). Your order can also be shipped via our logistics partner Amazon for faster and safer delivery to certain locations. Whatever the delivery method, the shipping of your order is and will always be free: The price shown is the price you pay, delivered to you at home.

Returns & Refunds


We accept returns of goods sold on this website for standard exchange or refund up to 30 days after the order has been placed. With the exception of hidden defects or defective products, the product(s) ordered must not have been used or opened. The returned product(s) must be in their original packaging and must reach us intact at the address:

Paris Elysees Diffusion, 28 Rue de Menin, 7700 Mouscron, Belgium.

Please note that you will be responsible for the cost of this shipment. In any case, if you are not satisfied with your order, please contact our customer service department using the methods below:

The contact form available on our website
Send an email to: info@paris-elysees.com
Call us by phone in Belgium: +32 56 84 84 34 14*
*Non surcharged number, rates according to operator.

Our logistics partners for delivery | Paris Elysees Parfums

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