Refund and Returns Policy
On this page you will find information about shipping and returns of goods ordered on this website.
Please read this information carefully before placing an order on our website.
Shipping
We ship orders placed on this website to the following countries:
France,
Belgium,
Luxemburg,
Netherlands,
Germany,
Italy,
Spain,
Portugal,
Free point relais shipping with Mondial Relay and Chronopost for the following countries:
Spain, France, Belgium, Luxembourg.
You can also choose delivery by the French Post Office (Colissimo with signature) or the Belgian Post Office (Standard parcel with signature) and we will send you a tracking number for each shipment, in which case delivery is charged at 7€ for the following countries:
Spain | Portugal | France | Belgium | Luxembourg | Netherlands | Germany | Italy.
We ship your orders from our logistics centre in Mouscron, Belgium, on the French border.
Packages are generally dispatched within 48 to 96 hours (working days).
We have chosen flexibility and security for your deliveries by allowing you to choose your shipping method and by requiring a signature for the proper receipt of your orders.
Returns & Refunds
We accept returns of goods sold on this website for standard exchange or refund up to 30 days after the order has been placed. With the exception of hidden defects or defective products, the product(s) ordered must not have been used or opened. The returned product(s) must be in their original packaging and must reach us intact at the address:
Laboratoires Paris Elysees SPRL, 10 Avenue du Château, 7700 Mouscron, Belgium.
Please note that you will be responsible for the cost of this shipment. In any case, if you are not satisfied with your order, please contact our customer service department using the methods below:
The contact form available on our website
Send an email to: info@paris-elysees.com
Call us by phone in Belgium: +32 56 84 84 34 14*
*Non surcharged number, rates according to operator.
