Paris Elysees Parfums Terms and Conditions of Sale

of Paris Elysees Perfumes & Beauty SL for the online shop paris-elysees.com
Please read and accept these General Terms and Conditions (GTC) before making a purchase on our website.

1. Scope and Contact Information

(1.1) These general terms and conditions (hereinafter referred to as “GTC” or “T&C”) apply to all contracts concluded via our online shop at paris-elysees.com (hereinafter referred to as “Online Shop”) between us, Paris Elysees Perfumes & Beauty, and you as a customer.

(1.2) Your deviating, contradictory or supplementary general terms and conditions shall only form part of the contract if we have explicitly recognised them in writing. Mere knowledge of your general terms and conditions does not form part of the contract.

(1.3) The version of the GTC valid at the time of conclusion of the contract shall apply.

(1.4) Our contact details are as follows:

Paris Elysees Perfumes and Beauty SL.
Calle Gran de Gracia 15 / 3 / 2,
08012 Barcelona, Spain.
Phone in Belgium: +32 56 84 34 14
E-mail: info@paris-elysees.com

Legal Representative (Manager): A. Vola | admin@paris-elysees.com

2. Eligible Customers, Order Volume

(2.1) You may only place orders in our online shop if you are acting as an adult consumer and not as a trader or in a self-employed capacity.

(2.2) Furthermore, we only accept orders that provide for the delivery of standard and customary quantities to the consumer.

3. Processing of the Order and Conclusion of the Contract

(3.1) By illustrating and advertising products in our online shop, we are not making a binding offer to sell these products. The illustration is merely an invitation to make a binding offer to buy the products you have placed in the shopping cart.

(3.2) In the online shop, you can select products and place them in a virtual shopping cart by clicking on the “Add to cart” button that appears in the online shop every time you click on the shopping cart icon.

(3.3) You can start the actual ordering process by clicking on the shopping cart icon. You can place the order with or without creating a personal user account. In the ordering process, enter your address and select the shipping and payment methods (if several options are available). For some payment methods, you will be required to enter additional data for payment (e.g. for credit card payment, card number, cardholder, expiry date and CVV code). If you create a personal user account, your address data will be saved for future orders. After entering the above-mentioned data, you will be taken to a page (hereinafter referred to as “Order Overview”) which shows you your order again and gives you the opportunity to identify any input errors. By clicking on the “Back” function of your Internet or mobile browser and changing the corresponding fields on the pages that are then displayed, you can change and correct the selected products and your data before completing your order and return to the order overview by clicking on the appropriate buttons on the individual pages.

(3.4) Complete your order by clicking on the “Buy Now” button. By clicking on this button, you submit a binding offer to purchase the products listed in the order overview.

(3.5) Clicking on the “Buy Now” button does not yet lead to a purchase contract. You will first receive an acknowledgement of your order by e-mail; this acknowledgement does not constitute a legally binding acceptance of your order. We reserve the right to accept your order in whole or in part, in particular if the availability of the products you have ordered is limited or if they are not available at all. The purchase contract for a product you have ordered is not concluded until you have received another e-mail from us with confirmation of the shipment of the product or until you have received the product.

(3.6) The conclusion of the contract is offered in English.

(3.7) The text of the contract (consisting of your order, a link to these GTC and the dispatch confirmation sent by us) is saved by us after the conclusion of the contract. The text of the contract is made available to you by transmitting its elements by e-mail.

4. Prices and Transport Charges

(4.1) Unless otherwise stated, the prices listed in our online shop are inclusive of statutory VAT. These prices do not include shipping costs, which are to be borne by you.
These prices do not include shipping costs (shipping is entirely free via Mondial Relay or Chronopost for point relay delivery and costs 7€ via the French Post Office or the Belgian Post Office for the countries listed in point 1. of the Legal Notice or in the “Shipping” section of our Refunds & Return Policy page).

(4.2) In each case, the online shop indicates whether shipping costs are payable for your order. If this is the case, the amount due for shipping is also indicated.

(4.3) The price of the products selected by you for your order, including VAT and any shipping costs due, are again summarised in the order overview.

(4.4) If we send you partial deliveries in accordance with section 6.5 of these GTC, the shipping costs shown in the online shop are only payable for the first partial delivery.

5. Payment and Clearing Conditions

(5.1) We only accept the payment methods offered in our online store by our provider Stripe. You can view their Privacy Policy on this page.
Stripe uses Apple Pay and Google Pay as browser-based payment methods (Safari for Apple Pay and Chrome for Google Pay respectively), these providers are likely, by the nature of the browser-based payment method, to capture more personal data than Stripe’s Privacy Policy set forth above. You can review the Terms of Service (TOS) as well as their privacy policy by following the links below:
TOS Stripe for Apple Pay: https://stripe.com/apple-pay/legal
TOS Apple Pay: https://www.apple.com/legal/privacy/en-ww/
TOS Google Pay: https://androidpay.developers.google.com/terms/sellertos
Paris Elysees is likely to add in the future new payment methods for its online store whose terms of use will be added to this page as soon as they are implemented.

(5.2) The purchase price becomes due upon formation of the purchase contract.

(5.3) You may only set off payments against claims that (a) have been recognised by a declaratory judgment, are ready for adjudication or are undisputed by us, or (b) arise from the same contractual relationship as our claim against which you intend to set off.

6. Delivery – Delivery times – Partial deliveries

(6.1) The delivery is made to the delivery address you indicated during the ordering process or to the selected delivery point.

(6.2) If we have not specified a different delivery time in the order process or in the dispatch confirmation, the delivery time is approximately 2 to 5 working days from the dispatch confirmation.

(6.3) Our deliveries are made by transport companies. We ship your orders with the French post office (Colissimo) and the Belgian post office (standard package) for home delivery and we use Mondial Relay or Chronopost for point relay delivery. Your parcel will be delivered to you against signature, with presentation of an identity paper in all the cases.

(6.4) As soon as we give the transport company in question the products to be delivered to you, you will receive a shipment confirmation by email and/or by phone, as well as a tracking link with which you can follow the status of the shipment.

(6.5) We are entitled to send partial deliveries to the extent reasonable for you.

(6.6) Details of shipping and return conditions can be found on the dedicated page Returns and Refunds Policy

7. Self-Delivery Clause

(7.1) We are hereby released from our contractual obligation to deliver a product ordered by you if all of the following conditions are met: (a) we obtain the product from a previous seller, (b) we have entered into an appropriate purchase agreement with the previous seller for the product prior to entering into the agreement with you, (c) the previous seller fails to deliver the product to us, and (d) we are not liable for non-delivery by the previous seller.

(7.2) If our obligation to deliver to you lapses in accordance with section 7.1, we will notify you without delay of the unavailability of the Product and refund to you without delay any payment already made by you for the Product and its delivery.

8. Retention of Ownership

The delivered products remain our property until full payment of the purchase price.

9. Right of Revocation and Revocation Instructions

(9.1) When concluding distance contracts, consumers have a legal right of revocation for the purchase of products such as those offered in our online shop. We hereby inform you of this right of revocation in accordance with the statutory provisions:

Revocation Instructions

Right of Revocation

You have the right to revoke this contract within thirty days without having to give reasons.
The period of revocation is thirty days from the day on which you, or a third party designated by you who is not the carrier, took possession of the goods.
To exercise your right of cancellation, you must inform us:

Paris Elysees Perfumes and Beauty SL.
Calle Gran de Gracia 15 / 3 / 2,
08012 Barcelona, Spain.
Phone in Belgium: +32 56 84 34 14
E-mail: info@paris-elysees.com

You may revoke this agreement by means of an unequivocal statement (e.g. letter sent by post or e-mail). You may also use the standard revocation form in section 9.2 of these GTC, but this is not mandatory.

In order to comply with the revocation period, it is sufficient to send the communication informing us of the exercise of your right of revocation before the expiry of the period of 30 days after you have received the goods.

Consequences of revocation

If you withdraw from this Agreement, we will refund all payments received by us from you, including delivery charges (except for any additional charges incurred because you have chosen a different type of delivery from the cheapest standard delivery offered by us), without delay and no later than fourteen days from the date of receipt of the communication informing us of the withdrawal from this Agreement. We will use the same method of payment for this refund as you used for the original transaction, unless otherwise explicitly agreed with you, and in no circumstances will you be charged a fee for this refund. We may withhold this refund until we have received the goods back or you have provided proof that you have returned the goods, whichever is sooner.

You must return or hand over the goods without delay and in any event no later than fourteen days from the date on which you informed us of the revocation of this agreement.

Laboratoires Paris Elysees SPRL.
10 Avenue du Château,
7700 Mouscron, Belgium.
Phone: +32 56 84 34 14
E-mail: info@paris-elysees.com

The deadline is deemed to have been met if you send the goods before the expiry of a period of fourteen days.

You are responsible for the cost of returning the goods.

You shall only be liable for loss of value of the goods if such loss of value is attributable to a manner of handling the goods that is not necessary to ascertain their condition, properties or proper functioning.

(9.2) We have provided below the standard revocation form as specified in the revocation instruction in section 9.1 of these T&Cs.

Standard Revocation Form

(If you wish to revoke the contract, please complete/copy this form and return it to us at the address below).

Paris Elysees Perfumes and Beauty SL.
Calle Gran de Gracia 15 / 3 / 2,
08012 Barcelona, Spain.
Phone: +32 56 84 34 14
E-mail: info@paris-elysees.com

I/We (*) hereby revoke the contract entered into by me/us (*) concerning the purchase of the following goods (*)
– Order number,
– Ordered on (*)/received on (*),
– Name of consumer(s),
– Address of consumer(s),
– Signature of consumer(s) (only for paper communication),
– Date.
(*) Delete as appropriate.

10. Liability for Defects

(10.1) Your rights and claims in the event of defects in the purchased products are determined by the applicable regulations, but are subject to the condition that the limitations and exclusions set out in section 11 of these GTC apply in the event of claims for damages.

11. Accountability

(11.1) In all cases of contractual and non-contractual liability, our liability for intent and gross negligence is determined by the statutory provisions.

(11.2) In all other cases – unless otherwise provided for in section 11.3 of these GTC – we shall only be liable for the breach of a contractual obligation, the fulfilment of which enables the proper performance of the contract and on which you as the customer can generally rely (so-called cardinal obligation), but limited to the replacement of typical and foreseeable damage.

(11.3) The above-mentioned limitations and exclusions of liability, which follow from section 11.2 of these GTC, do not affect our liability for damages resulting from (a) injury to life, limb or health, (b) in accordance with the Product Liability Act and (c) quality and/or durability guarantees.

12. After Sales Service and Claims

You can use the contact details set out above in 1.4 to contact us by letter, telephone or email if you have any questions, comments or complaints, or to request any other information about your orders or our deliveries.

13. Online Dispute Resolution

If you have a dispute with us, you can try to reach an out-of-court settlement by using the European Commission’s Online Dispute Resolution (“ODR”) website. You can find the ODR website at the following address http://ec.europa.eu/odr.

14. Applicable Law and Jurisdiction

Spanish law is applicable, excluding the United Nations Sales Convention. If, at the time you place your order, you have your habitual residence in a country other than the Kingdom of Spain, the choice of law in the first sentence does not affect the use of the binding law of that country.

 Paris Elysees Parfums Terms & Conditions updated on June 2024.